Terms and Conditions

Last Updated on 03/21/2020 - Covid Exceptions

Due to Covid and/or any unforseen and uncontrolable circumstance, we will make every effort to not delay orders but we cannot promise it. No refund can be approved due to this reason.

Order Pricing

When placing an order,Veracity Colors will base price (when applicable) on files submitted no matter what was put on the order. For example, if you are submitting 1,000 business cards 4/0 as a “TIFF” file and when it is opened it is an EPS file, you will be charged without notice for an EPS file. This process will be done whenever necessary.

File Submission

City Colors always recommends that all files be double and even triple checked prior to being submitted to us for printing. Remember,Veracity Colors does not alter files in any way. It is your responsibility to make sure the files are 100% correct.Veracity Colors will try to catch any mistake you may have done but does not make any promises. Never rely onVeracity Colors to catch your mistake.

Things that may happen that are 100% the client's responsibility are:

For PDF files:

• Transparency Problems. At times, PDF files will have transparencies setup incorrectly prior to submitting order toVeracity Colors to print.
• All fonts and text is NOT in outlines (curves).
• Incorrect bleeds
• File is below 300 DPI
• File is not in CMYK (ALL images in the file), there are Pantone or PMS colors
• No crop marks provided
• Incorrect file size
• OBJECTS ARE IN OVERPRINT (If something is in overprint there is a good chance it will come out wrong)

For TIFF, JPEG, Corel, & Photoshop files:

• Incorrect bleeds
• File is below 300 DPI
• File is not in CMYK
• No crop marks provided
• Incorrect file size

For Illustrator, InDesign, Corel, or EPS files:

• All fonts and text is NOT in outlines (curves).
• Incorrect bleeds
• File is below 300 DPI
• File is not in CMYK (ALL images in the file), there are Pantone or PMS colors
• No crop marks provided
• Incorrect file size
• OBJECTS ARE IN OVERPRINT (If something is in overprint there is a good chance it will come out wrong)

For QuarkXpress files:

• Incorrect bleeds
• File/Links are below 300 DPI
• File/Links are not in CMYK
• No crop marks provided
• Incorrect file size
• Fonts not included
• Images not included
• Links not included
• No hard copy provided
• OBJECTS ARE IN OVERPRINT (If something is in overprint there is a good chance it will come out completely wrong)

Turnaround Time

Due to Covid and/or any unforseen and uncontrolable circumstance, we will make every effort to not delay orders but we cannot promise it.

All turnaround times are for (City Colors Working/Business days ONLY.) Also if there are any issues with the file, turnaround time will be void and cannot be promised.

Here is an explanation of our services. All times and days are Eastern Time andVeracity Colors Working Days.

Working Days Explained:

Any order received after the cut-off time will require an extra day. It will be as if it was received on the following day.
Monday-Tuesday is Day 1
Tuesday-Wednesday is Day 2
Wednesday-Thursday is Day 3
Thursday-Friday is Day 4
Friday-Monday is Day 5.
Any order received after the cut-off time will require an extra day. It will be as if it was received on the following day.

An order placed as a 2-3 Working Day on Monday, if order is received BEFORE 3pm, it will be ready Thursday at latest.
Monday-Tuesday is Day 1, Tuesday-Wednesday is Day 2, Wednesday-Thursday is Day 3.

If order is placed AFTER 3pm, it will be ready Friday at latest.
Monday After 3pm = Tuesday-Wednesday is Day 1, Wednesday-Thursday is Day 2, Thursday-Friday is Day 3.

Ready in 90 Minutes
For this incredible service, order MUST be received between 8:40AM - 3:00 PM ET, and will be completed about 90 minutes after received. Occasionally, it may take 120 minutes to complete. In some rare circumstances, the service may not be available during that time frame.

Same Day Service
Order MUST be received before 12:00 PM ET on a working day to be ready the Same Day.

The Standard Cut-Off Times are:

Any order received after the cut-off time will require an extra day. It will be as if it was received on the following day.

Cancellations

Once an order is submitted toVeracity Colors, the order is FINAL. In some cases the order will be eligible for cancellation but there will be a fee applied depending on what stage the order is at. In most cases the job will be too late to stop.

Order Completion

City Colors reserves the right to refuse service and/or business without disclosing any reason.

AllVeracity Colors customers agree not to holdVeracity Colors liable for delays in shipments caused by weather conditions, shipping company delays, or any other circumstance beyondVeracity Colors direct control (power outages, Press break down, etc).Veracity Colors shipment and delivery dates are calculated based upon estimates provided by our suppliers. Any claim regarding delivery of your order via our preferred carrier (UPS) must be submitted within 14 days of shipment. AlsoVeracity Colors does NOT consider Saturday, Sunday, ANY Holiday or Vacation Days (Are posted on home page of site when applicable) a WORKING DAY.Veracity Colors will TRY not to delay any orders due to holidays or vacation days but they cannot be held responsible if delays occur. In the event that an order is completed and paid for but not picked up, if marked "pick up" we will hold the job for no more than 45 days. After the 45 day period we will discard the job and not refund any money back. The same rules apply for jobs that are marked "UPS" and are not shipped due to customer request.

Magnetic Stock

Magnetic Stock refers to material that is Magnetic, which attracts to certain types of metals. It Does Not attract to all types of metals.Veracity Colors does not guarantee that the magnetic attraction is powerful enough to hold up any material. It may hold up pieces of paper, but we do not guarantee it.

Silk Laminated Material

Any reference to "Silk" on our site means Plastic Matte film applied onto paper.

Incorrect Shipping Address / NO - P.O. Box Address / Undeliverable Package

We DO NOT ship to P.O. Boxes. If you input P.O. Box address into shipping information, there may be extra charges. If the address is incorrect and/or the package is returned and/or address is incorrect and/or the package is undeliverable, extra shipping charges will be charged.

Drop/Blind Shipping

If you will be drop/blind shipping (sending something to an address other than your billing address), please make sure that you enter the address in the Customer Info section of the order form. Please do not enter any shipping address information in the comments section of the order form. We will not be responsible if you do so and we do not catch your error and ship the order to you.

Shipping

We are unable to combine orders for shipment. Each order submitted is considered an individual shipment. Remember, shipping address is imputed by our customer, yourselves. All information put in the billing and shipping addresses are your 100% responsibility.Veracity Colors is NOT responsible for ANY errors on your part.

Graphic Design

City Colors does not do any graphic designing services.Veracity Colors is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, bad or shifted cuts when no Crop Marks are provided, any object or text left in Overprint. We DO NOT make any changes on ANY files.

Submission of Artwork or Graphics

Images, designs and artwork must be submitted in CMYK format.Veracity Colors does not print Pantone or PMS colors, they will be converted to CMYK.Veracity Colors cannot be held responsible for any color shift that may occur in conversions from RGB to CMYK or Pantone to CMYK. Images, designs and artwork must be submitted with a minimum of 300 DPI and CMYK color mode. Customer provided artwork may vary in quality, therefore,Veracity Colors cannot be held responsible for pixelated, blurry or distorted images. Important:Veracity Colors will print from YOUR file. If what is sent toVeracity Colors for printing is dark, it will print dark. If what is sent is light, it will print light. Therefore, what you provideVeracity Colors for printing is what you will get when you receive your printed job. Once again,Veracity Colors is NOT LIABLE for errors in a final product caused by any of the following reasons: bisspellings, graphics, bleeds, grammar, damaged fonts, punctuation, bad or shifted cuts when no crop marks are provided, any object or text left in Overprint. We DO NOT make any changes on ANY files.

Color Proofing and Matching

We DO NOT guarentee colors in any way!.Veracity Colors cannot be held responsible for matching colors, screen/moniter colors or ink densities from proofs provided by customers. Screen proofs can be used to help display layout, text accuracy, image placement and proportion, but definitely not color. Important : Gang-run printing is a sheet set up to print with many different customer jobs combined to run at the same time. Colors may vary do to this type of printing. This process allows us to spread the expensive initial setup cost of running a full-color, offset job among many different customers.Veracity Colors will print directly from the digital file(s) provided by the customer. (Important:Veracity Colors will print from YOUR file. If what is sent toVeracity Colors for printing is dark, it will print dark. If what is sent is light, it will print light. Therefore, what you provideVeracity Colors for printing is what you will get when you receive your printed job.) The appearance of printed colors may be affected by UV coating (tend to get slightly darker, mostly in the yellow color) and also colors will look different depending on how bright or how dark the surroundings are where the printed work is being viewed, therefore,Veracity Colors cannot be held responsible for final color appearance of products. Remember we print 100% off of what was submitted to us.

Materials

City Colors will make every effort to print your order in the requested material. Due to Nationwide supply shortages, it is possible your order may be printed in a similar material.

Quantities

City Colors will try to print the desired quantity but due to make ready sheets, UV coating, cutting, etc, there may be up to a 10% over/under to all orders. This is industry standard. We will make every effort to give the desired quantity.

Printing/Bindery

City Colors will try to print the desired quantity but due to make ready sheets, UV coating, cutting, etc, there may be up to a 10% over/under to all orders. This is industry standard. We will make every effort to give the desired quantity.

It is NOT recommended to design with borders. When used we will try to try to keep the job as even as possible all around but always remember there is some inevitable tolerance that must be taken into consideration. We do NOT guarantee an even cut all the way around borders or any type of design. It is 100% acceptable to have a printed product vary or be uneven by as much as 1/8 of an inch at times. This is sometimes IMPOSSIBLE to avoid. As a resultVeracity Colors does NOT guarantee ANY job to be 100% perfect from start to finish. Unfortunately, that is not possible in printing.

As far as final size, this may vary slightly. Normal printing standards are about 1/8th of an inch. This means if you submit a 4 x 6 the final size can really be as small as 3 7/8 x 5 7/8 (3.875 x 5.875). This is completely acceptable in the printing industry. The reason is INEVITABLE tolerances in the paper mills, on the presses, and on the cutters. However we will try our best to make the final size what is wished to be. AlsoVeracity Colors has the right to upgrade paper quality without notifying the customer, but NEVER downgrading the quality of the paper nor charging extra. (ex. orders may say 80 lb. text, but print on 100 lb. text.) Also the standard paper color for 70 Lb Uncoated Linen, 70 Lb Uncoated Smooth, 100 Lb Uncoated Linen Cover & 100 Lb Uncoated Smooth Cover is WHITE.

When a job is folded, there may be INEVITABLE "cracking" along the folded spine. This happens because when you fold, you are slightly tearing/ripping a layer of the paper, which gives it the "cracked" appearance. There is nothing that can be done to prevent cracking. The only way to "hide it" a little is to design with a white background. This will not show the contrast between a dark color and the white paper fibers once it cracks.

Customer Accounts, Administrators & Users

As of April 2, 2008, all orders via our website requires our customers to register an account and it must be activated prior to submitting an order. Customer accounts will give access to ONE account Administrator labeled as "Admin" and Several account "Users", users are optional and assigned ONLY by the account administrator. Remember, Users are given access to the account ONLY by the Administrator of that account. The Administrator has the ability to disable a particular User account at ANY time.

The account Administrator takes 100% responsibility of ALL the actions a User they have assigned may cause. Meaning, a User can add credit cards, pay with any credit card already listed on file, and place orders. ANY ORDER placed by the User, the account Administrator is 100% liable for that order, as the Administrator has granted the User the "right to order" by adding him.

Acceptance of Terms

The following are terms of a legal agreement between you and Veracity Colors. ("City Colors"). By accessing, browsing and/or using this site ("Site"), you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. This Site is controlled and operated byVeracity Colors from its offices within the United States.Veracity Colors makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Also,Veracity Colors is not liable for any damages resulting from violations of copyright laws or illegal use of phrases, slogans, etc. When placing an order,Veracity Colors' customer takes full responsibility and guarantees that all material submitted toVeracity Colors is legal for printing.

Any claim relating to, and the use of, this Site and the materials contained herein is governed by the laws of the State of Florida.

Use Restrictions

The copyright in all material provided on this Site is held byVeracity Colors or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission ofVeracity Colors or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, withoutVeracity Colors' permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALLVeracity Colors BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IFVeracity Colors OR AVeracity Colors AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Our Transmissions

Any material, information or idea you transmit to or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used byVeracity Colors or its affiliates for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided toVeracity Colors will be handled in accordance withVeracity Colors' Online Privacy Practices. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

Terms of Use Revisions

City Colors may at any time revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

Privacy Policy

Veracity Colors values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. 

Veracity Colors recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances as detailed below.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact Veracity Colors.com customer service via email or write us.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

• Data Sharing with Third Parties:

'We do not share your personal or mobile information with third parties for marketing purposes under any circumstances.

• Opting Out of Communications:

We may send order information via SMS text message. 'To opt out of future SMS communications, text STOP or UNSUBSCRIBE.'

Data Protection Measures

We take the security and privacy of your personal information seriously. To safeguard your data, we implement the following measures:

1. Data Encryption

• All data transmissions are encrypted using industry-standard SSL/TLS protocols.
• Stored data is protected using advanced encryption techniques to prevent unauthorized access.

2. Access Controls

• Only authorized personnel have access to your personal data, and access is granted on a need-to-know basis.
• Multi-factor authentication (MFA) is used for internal systems handling sensitive information.

3. Secure Storage

• Personal data is stored on secure servers with robust physical and digital security controls.
• Regular security audits and vulnerability assessments are conducted to ensure data integrity.

4. Data Minimization and Retention

• We collect only the necessary data required for service delivery.
• Data is retained only for the duration necessary to fulfill legal, regulatory, and business requirements.

5. Regular Security Audits and Monitoring

• We conduct regular security audits, penetration testing, and monitoring to detect and prevent security breaches.
• Any detected vulnerabilities are addressed promptly to maintain data security.

6. Incident Response and Breach Notification

• We have a dedicated incident response plan to address potential data breaches.
• In the event of a data breach, affected users will be notified in compliance with applicable data protection laws.

7. Compliance with Regulations

• We comply with relevant data protection laws such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable regulations.
• We provide users with rights regarding their data, including access, correction, deletion, and data portability.

WHAT WE COLLECT

We collect information (such as your name, email address, mailing address, phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. All the information we collect is given to thrid parties ONLY if they are involved in completing your order.

HOW WE USE YOUR INFORMATION

When you make an online purchase from Veracity Colors, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

When you save your information with Veracity Colors, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone), you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Veracity Colors customer service at support@Veracity Colors.com .Please be sure to include full name and any other relevant information. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may take up to 8 weeks to remove your from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online and in our stores as card card-body as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact Veracity Colors service by emailing support@Veracity Colors.com

THIRD PARTY TRANSACTIONS

We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about Veracity Colors in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about Veracity Colors or share your information with us and the other companies sponsoring those contests or promotions.

We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.

ACCESSING YOUR INFORMATION

To access your information online, simply click the ACCOUNT link to sign in, and then choose the appropriate section to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up eight weeks.

If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact Veracity Colors customer service via email at support@Veracity Colors.com Please be sure to include your email address and full name.

REMOVING YOURSELF FROM MAILOUTS

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email at support@Veracity Colors.com

Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

CHILDREN'S PRIVACY

We at Veracity Colors are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.

COOKIES

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit Veracity Colors, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as card card-body as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.

Privacy Policy

Veracity Colors values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. 

Veracity Colors recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances as detailed below.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact Veracity Colors.com customer service via email or write us.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

• Data Sharing with Third Parties:

'We do not share your personal or mobile information with third parties for marketing purposes under any circumstances.

• Opting Out of Communications:

We may send order information via SMS text message. 'To opt out of future SMS communications, text STOP or UNSUBSCRIBE.'

Data Protection Measures

We take the security and privacy of your personal information seriously. To safeguard your data, we implement the following measures:

1. Data Encryption

• All data transmissions are encrypted using industry-standard SSL/TLS protocols.
• Stored data is protected using advanced encryption techniques to prevent unauthorized access.

2. Access Controls

• Only authorized personnel have access to your personal data, and access is granted on a need-to-know basis.
• Multi-factor authentication (MFA) is used for internal systems handling sensitive information.

3. Secure Storage

• Personal data is stored on secure servers with robust physical and digital security controls.
• Regular security audits and vulnerability assessments are conducted to ensure data integrity.

4. Data Minimization and Retention

• We collect only the necessary data required for service delivery.
• Data is retained only for the duration necessary to fulfill legal, regulatory, and business requirements.

5. Regular Security Audits and Monitoring

• We conduct regular security audits, penetration testing, and monitoring to detect and prevent security breaches.
• Any detected vulnerabilities are addressed promptly to maintain data security.

6. Incident Response and Breach Notification

• We have a dedicated incident response plan to address potential data breaches.
• In the event of a data breach, affected users will be notified in compliance with applicable data protection laws.

7. Compliance with Regulations

• We comply with relevant data protection laws such as the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable regulations.
• We provide users with rights regarding their data, including access, correction, deletion, and data portability.

WHAT WE COLLECT

We collect information (such as your name, email address, mailing address, phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. All the information we collect is given to thrid parties ONLY if they are involved in completing your order.

HOW WE USE YOUR INFORMATION

When you make an online purchase from Veracity Colors, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

When you save your information with Veracity Colors, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone), you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact Veracity Colors customer service at support@Veracity Colors.com .Please be sure to include full name and any other relevant information. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may take up to 8 weeks to remove your from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online and in our stores as card card-body as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact Veracity Colors service by emailing support@Veracity Colors.com

THIRD PARTY TRANSACTIONS

We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations. When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about Veracity Colors in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about Veracity Colors or share your information with us and the other companies sponsoring those contests or promotions.

We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.

ACCESSING YOUR INFORMATION

To access your information online, simply click the ACCOUNT link to sign in, and then choose the appropriate section to review, edit, or delete your personal information. Please note that any requests to change the frequency that we send email updates to you may take up eight weeks.

If at any time you would like us to remove you from our email or postal mailing lists or if you do not want us to use your information to enhance your shopping experience, feel free to contact Veracity Colors customer service via email at support@Veracity Colors.com Please be sure to include your email address and full name.

REMOVING YOURSELF FROM MAILOUTS

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email at support@Veracity Colors.com

Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

CHILDREN'S PRIVACY

We at Veracity Colors are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.

COOKIES

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit Veracity Colors, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as card card-body as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.

• Message Frequency: You may recieve messages Weekly.
• Message Rates: You will receive promotional and informational messages weekly. Message and data rates may apply. You may opt out anytime.
• Sender Identification: Sender will be Veracity Colors
• Help Guidance: For assistance, text HELP.

We do not transfer consumer data to external organizations for any purpose other than those explicitly stated and necessary for service delivery, and we ensure all third-party interactions comply with our data protection standards.'

Full Privacy Policy direct link https://citycolors.com/privacy-policy.html

For more information, please review our Privacy Policy

https://citycolors.com/privacy-policy.html

• Opt-Out Instructions:

'To opt out of future SMS communications, text STOP or UNSUBSCRIBE.'